COVID-19 Information

We’re opening!       

Although COVID-19 continues to impact the way we live, our goal has always been to provide you with all of your pointe shoe, dancewear and accessory needs. We are happy to announce that as of Tuesday, June 2nd, we will be open! We are taking every precaution to ensure the safety of you, our valued customers, our staff and the community as we continue to navigate these ever-changing and unprecedented times.

Some of our new health and safety measures include:

Reduced Boutique Capacity
To ensure physical distancing, we are limiting the number of customers allowed within the boutique. To help with this, we ask that customers coming in for appointments limit the number of people to the dancer and a guardian if necessary.

Social Distancing Floor Markers
To help promote physical distancing, brightly coloured floor stickers and arrows have been placed around the boutique to direct the flow.

Hand Sanitizing Stations
Upon entering the boutique, we ask all customers to use the hand sanitizer located at the entrance. There are a number of hand sanitizers located throughout the boutique on all floors.

Limited Fitting Rooms
We will have one fitting room open to help keep things sanitized. Any items that are not being purchased should be left in the fitting room and will be steam cleaned and removed from the floor for two days. 

Regular Sanitization
Our staff will be regularly sanitizing the entire boutique throughout the day, focusing on high-touch areas like hangers, doorknobs and stair railings. The debit machine will be sanitized after every purchase.

Contactless Payment
At this time, we will not be accepting cash payment. We encourage customers to shop our online boutique or order by phone to prepay for curbside pickup. 

Masks
Masks will be required for all team members and we ask all customers wear a mask upon entering the boutique. 

By Appointment
In an effort to limit the number of customers in the boutique, we are asking individuals shopping for ballet slippers, jazz shoes and other dance footwear to book any appointment here. Pointe shoe fittings are also by appointment only and we ask that families limit the number of people attending to the dancer and a guardian.  Appointments for those looking to purchase their first pair of pointe shoes can only be accommodated on Tuesdays and Fridays

Curbside Pickup
Curbside pickup orders can be placed by selecting a date and time for pickup during online checkout. At your scheduled pickup time, please park in front of the boutique and give us a call at 416-964-5100. Once you have provided our staff with your name, license plate number and order number, your order will be brought out to you. 

Virtual Pointe Shoe Fitting Consultations
We’re encouraging dancers that are looking for a change of size to try our Virtual Pointe Shoe Fittings. Customers will have the option to pick their order up via curbside pickup, or have their pointe shoes shipped. We are expanding our Virtual Pointe Shoe Fitting service to include Virtual Consultations. Once you have received your pointe shoes, if you have any questions or concerns contact the boutique at theshoeroom@nbs-enb.ca to schedule a consultation with one of our fitters.

Phone Ordering
Need it today? Give us a call at 416-964-5100 during regular boutique hours and a member of our team will shop the boutique for you and have your items ready for curbside pickup within two hours. 

Worldwide Shipping
Our shipping department is open and shipping worldwide! Due to COVID-19, We ask that you please allow for longer than normal shipping and processing times. If you have any questions about your order, contact us at order@theshoeroom.ca 

For more information on any of our health and safety measures, give us a call at 416-964-5100. We can’t wait to see you!