Refund policy

Return Policy

All returns must be made through the Post Office only and need to be addressed to:

The Shoe Room
400 Jarvis Street
Toronto ON  M4Y 2G6
Canada

• Dancewear, accessories and dance shoes can be returned up to 30 days after date of purchase
  
• Pointe shoes can be returned up to 90 days after date of purchase
• Sale Items, Clearance Items, water bottles and dance belts cannot be returned or exchanged
• Tights and body liners must be returned unopened
• Shipping and handling fees will not be refunded
  
• Pointe shoes must be in "as new" condition – no ribbons sewn on and no evidence of wear
• Other merchandise must have the original tags attached and no evidence of wear (i.e. removed tags, names printed on item, rips, etc.)
• Shipment from outside Canada via UPS, FedEx or any other mail service or courier company may result in customs charges that will be deducted from your refund.